XDC Service Desk believes in high-quality customer service, ensures brand loyalty, and can even help generate new customers.
Whether it is voice, text, chat, email, XDC Service Desk agents are problem-solvers. Our agents possess the perfect blend of technical and interpersonal skills. And We do not just resolve problems quickly, we secure your company’s reputation for quality.
What sets XDC Service Desk agents apart:
- Most agents have advanced degrees/certifications in support
- Agents receive extensive training in technical and care skills to resolve issues and problems quickly
- Agents manage rapidly changing technologies and business needs
- Agents are professional, competent, and efficient
- Agents provide consistent, reliable, and personalized help desk support
- Agents strive to consistently go beyond KPIs like speed to answer and first-call resolution
- Agents thrive in an entrepreneurial culture
Our Advantage
- 24/7 desk support service
- User-Friendly
- Email Integration
- Managed Services
- Problem Management
- Technical & Non-Technical Services
- Support for employees anywhere and on any device
- Proprietary software or working with your in-house system, including ticketing tool recommendations
- Visually interactive, immersive technologies like Augmented Reality to safely guide your end-users in real-time, every step of the way
- Automation and AI technology that improves our agents’ productivity, empowering them to spend extra time on more complex tasks, which require empathy and problem solving
- Complete resolution for tier 1, 2, and 3 issues
- Expert knowledgebases to reduce resolution time and improve your employee satisfaction
- Remote takeover (RTO)
- Remote guided diagnosis and repair with AR
- POS support
- Hardware troubleshooting
- Software support
- Operations and logistics support
- Mobile and BYOD support
